CARE:NEL Cicavita B5 Salicylic Acid Gentle Cleanser-150ml

Shipping Policy

Othoimart Is Confident Of Delivering The Product Anywhere In Bangladesh Within 1 To 3 Days. Othoimart Is Always Working To Ensure Fast Product Delivery.

Products Are Delivered Within 1 To 2 Days Inside Dhaka. Outside Dhaka, The Product Is Delivered In 1 To 3 Days All Over Bangladesh.

Inside Dhaka Shipping Cost: ৳ 70 BDT, Near Dhaka Cost: ৳ 100.00 BDT, Out Side Dhaka Shipping Cost: ৳ 120 BDT

If The Weight Of Any Parcel Of The Customer Is More Than 1 Kg, Then For Every Extra Kg, ৳ 20 BDT Shipping Charges Have To Be Paid

Return and Refund Policy

We are committed to ensuring a seamless shopping experience. Products are eligible for return or exchange if received in a damaged or defective condition, or if there is any discrepancy, such as missing items, incorrect products, or additional items. Please review the guidelines below:

Return Policy:

1. Inspection Upon Delivery: Kindly inspect your parcel in the presence of the delivery person. Damaged or Incorrect Products: In the rare event you receive a defective, excess, or incorrect product, please return the item immediately to the delivery person.

2. Customer Service Assistance: Once the product is returned, our customer service team will promptly process your request, ensuring you receive the correct product without delay.

3. Complete Sets: Products that are part of a set or bundle must be returned in full, without any missing components. Immediate Reporting: Concerns must be raised while the delivery person is still present. Once the delivery is accepted without any issue, we regret that returns or exchanges cannot be accommodated.

4. Non-returnable Items: Sale items are non-returnable and non-refundable unless defective, damaged, or in case of discrepancies.

5. Ineligible Returns: We do not accept returns for products with broken seals, used items, switched products, incorrect orders for skin concerns, or liquid and semi-liquid items.

6. Wrong Item Orders: If you ordered the wrong item, you may exchange it by covering the shipping fees, provided the product is in perfect condition. The exchange will be processed after we receive and inspect the returned item.

7. Processing Time: Once all terms are met, exchanges or replacements will be processed within 5 to 7 working days.

Refund Policy:

1. Out-of-Stock Refunds: If you have made a payment and the product is out of stock, you are eligible for a refund.

2. Replacement Unavailable: If a replacement product is out of stock, you may request a refund.

3. Refund Request Timeline: Refund requests must be made within 48 hours of receiving the product.

4. Condition for Refunds: Products must be returned in their original sealed, intact packaging for refunds to be processed.

5. Refund Processing: Approved refunds will be processed within 5 to 7 working days through online or mobile banking.

6. Damaged or Defective Items: If you receive a damaged or defective item, please notify the delivery person immediately. Contact our customer service team for further assistance, and we will resolve the issue promptly.